OCP and RICO
235 S. Beretania Street
8th and 9th Floors
Honolulu, HI 96813
Tel: 808.587.3222

Glossary of Complaint History Report Terms

Action: The specific legal action initiated.

Types of actions (click to expand/collapse)

Administrative motion/affidavit for further action: Miscellaneous administrative requests for relief.
Appeal: An appeal to the Hawaii Supreme Court or the Intermediate Court of Appeals was filed.
Assurance of voluntary compliance (AVC)/settled: A written agreement in which the Company or Individual agrees not to engage in further unlawful conduct.
Citation issued: A citation for possible unlicensed activity was issued against the Company or Individual.
Lawsuit filed: A document filed in court that initiates a lawsuit.
Consent judgment filed: A judgment obtained by agreement between the parties was filed.
Multi-state activity: The State was a party to an action initiated by several states simultaneously against one or several Companies or Individuals.
Order to show cause/subpoena duces tecum motion: A request for a party to show why a certain action should not be taken against that party or a request to enforce a subpoena for documents or testimony.
Petition filed: A document filed with the hearings office to initiate disciplinary action.
Pre-petition settlement agreement filed: A Settlement Agreement is reached between the parties and filed before a Petition is filed.

Allegation: The claims made against the Company or Individual.

Associated Names: Names that have been used by or are affiliated with a company or individual and are associated with a particular RICO or OCP case.

Company or Proper Name: Name used to identify the company or individual complained about or investigated.

Complaint No.: The prefix and number assigned to a complaint filed with RICO/OCP against a Company or Individual.

Compliance Date: The date on which a Company or Individual has complied with or satisfied an order or agreement.

Master Case: The master case is used to identify a legal action or legal actions. There can be multiple legal actions under one master case.

Other Names: Names that have been used by or are affiliated with a company or individual, but are not associated with a particular RICO or OCP case.

Outcome: The result of the lawsuit, petition, or investigation.

Types of outcome (click to expand/collapse)

Addressed Expeditiously: The Individual or Company against whom the complaint was filed resolved the consumer problem promptly.
Advisory contact: The investigation did not determine that a violation of law occurred, but the business was contacted and advised of the applicable laws.
Appeal taken: Occurs when a board order is appealed to court and is either affirmed or remanded by the court.
Assurance of voluntary compliance (AVC)/settled: A written agreement in which the Company or Individual agrees not to engage in further unlawful conduct.
Board's order issued: The issuance of an Order or decision by a Board.
Board's order issued and confirmed: A Board's order that has been issued is confirmed as a judgment in circuit court.
Business v. business: Occurs when a business, rather than a consumer, complains about another business.
Civil: The case may involve a financial or other dispute between the parties.
Citation issued: The citation for possible unlicensed activity was issued against the Company or Individual.
Citation dismissed: The citation was set aside voluntarily by RICO or set aside by the hearings officer after a hearing was conducted.
Citation issued and confirmed: The citation was confirmed in circuit court as a judgment either after a hearing was held on the case or without a hearing being held on the case.
Complainant uncooperative/unavailable: The consumer who fills out the complaint form becomes unavailable or refuses to cooperate.
Consent judgment dismissed: The dismissal of a judgment that was obtained by agreement between the parties.
Final order: Occurs when a Board issues a final written decision in a case.
Insufficient evidence: The information/evidence gathered during the investigation does not establish that a violation of the law occurred.
Judgment: A civil award of an injunction, fines, and/or restitution that is obtained: 1) without a civil law suit being filed and to which the parties have agreed; 2)after a civil lawsuit has been filed, either before or after a trial, and to which the parties have agreed; 3)when a party to the lawsuit fails to respond to the action in a timely manner; 4) either before or after a trial is conducted in the case; or 5) after the filing of a civil lawsuit when there are no material issues of fact or law.
Judgment/order on order to show cause or subpoena: The judgment or order rendered as a result of a motion for an Order to Show Cause or Subpoena.
Lawsuit dismissed: The document initiating a lawsuit in court was set aside voluntarily or set aside by the court.
Motion dismissed: A party's request for a particular result is dismissed.
Motion withdrawn: A party's request for a particular result is withdrawn by the requesting party.
Multistate activity: The State was a party to an action initiated by several states simultaneously against one or several Companies or Individuals.
No jurisdiction: RICO/OCP does not have authority to take action in the case because the case does not concern a matter that RICO/OCP regulates.
No violation: The case does not involve a violation of the state's applicable laws.
Order denying order to show cause: A decision denying a party's request for a particular result against the opposing party.
Order granting order to show cause: A decision granting a party's request for a certain result against the opposing party.
Pending: The case is being investigated, legal action is being considered, or legal action has been initiated and is currently unresolved.
Petition dismissed: The petition for disciplinary action was set aside voluntarily by RICO or set aside by the hearings officer after a hearing was conducted.
Prior action taken: Legal action for the same or similar conduct was previously taken or was previously issued in another case against the same Individual or Company.
Remand: The case was sent back for further proceedings at the hearing or board level.
Removed to another court: The matter has been transferred to another court.
Resolved: The case has been settled between the parties and/or between RICO/OCP and the parties.
Resolved through mediation: The case is settled or resolved through mediation.
Settlement agreement and order: An agreement entered into between RICO and the Company or Individual before or after the filing of a petition for disciplinary action that is approved by the board or commission.
Settlement agreement rejected: Occurs when a settlement agreement is set aside.
Threshold: The case was an isolated incident and the monetary loss was minimal. The case is being kept on file for future reference.
Transmitted to another agency: The case was sent to another state, county, or federal agency for review and possible legal action.
Unable to proceed-r dead/unlocatable: The Company or Individual is either deceased, cannot be located, out of business, or filed for bankruptcy.
Warning letter: A letter of warning sent to a Company or Individual, outlining the requirements of the laws.
Withdrawal/dismissal of order to show cause: A request that a party show why a certain action should not be taken against that party is withdrawn by the requesting party or dismissed by the judge or hearings officer.
Withdrawn: The person who submitted a complaint to RICO/OCP against a Company or Individual withdraws his/her complaint.

Remedy: Type of action ordered against a Company or Individual and the effective date and terms of the actions ordered.

Types of remedies (click to expand/collapse)

Injunction: Occurs when a Company or Individual must stop engaging in a particular conduct for a specific period of time.
Monetary sanctions: A listing of the amounts of any fines, restitution, or costs that a Company or Individual has been ordered to pay and any suspended amounts.
Revocation: Occurs when the license of a Company or Individual is taken away or revoked for at least a five-year period.
Suspension: Occurs when the license of a Company or Individual is taken away for a period less than five years.

Prefixes & Explanations:

ACC Accountancy	ENG Engineers/Architects	PDG Private Detectives & Guards
ACU Acupuncture	ENP Electrician & Plumber	PHA Pharmacy
ADP Activity Desk	EVM Elevator Mechanics	PSY Psychology
ARP Motor Vehicle Repair	HAD Hearing Aid Fitters/Dealers	PTP Port Pilot
BAR Barber	MAS Massage	PTS Physical Therapy
BOX Boxing	MBS Mortgage Broker/Solicitor	REA Real Estate Appraiser
CEA Commercial Employment Agency	MED Medical	REC Real Estate
CEM Cemetery Authority	MFT Marriage & Family Therapist	RNS Nursing
CHI Chiropractic	MVI Motor Vehicle Industry	RSA Real Estate Collection Servicing
CLB Contractor	NAT Naturopathy	RSW Social Worker
COL Collection Agency	NHA Nursing Home Administrator	SPE Speech Pathology/Audiology
COS Cosmetology	OCP Office of Consumer Protection	SUB Subdivision
CPR Condominium	OPT Optometry	TAR Travel Agency
DEN Dental	OST Osteopathy	TSP Time Share
DOP Dispensing Opticians	OTP Occupational Therapy	ULT No Rules Combat
ELE Electrologist	PCO Pest Control	VET Veterinary