235 S. Beretania Street
8th and 9th Floors
Honolulu, HI 96813
Tel: 808.587.3222
Search Instructions
General Search Instructions: Search Methods
You can search for an individual or company in two ways:
1. "Beginning with" - Finds names that begin with your search word.
Example: If your search word is Hawaii, you would get the following individuals or businesses:
- Hawaii Babysitters
- Hawaiian Moving Business
2. "Containing" - Finds words that contain your search word.
Example: If your search word is baby, you would get the following individuals or businesses:
- Hawaii Babysitters
- Baby Stuff
- Aloha Baby Shop
Recommendations:
For companies, it is recommended that you use only one word as your search word. It is not recommended that you use the entire name of the company.
Example: If you are searching for complaints history on Plastic Molding and Widgets, Ltd., use plastic as your search word. The result you get would match the entire name. By using the entire name as the search phrase, the risk of typographical error is increased and the possibility of mistakenly obtaining no information is greater.
For individuals, it is recommended that you use the last name only. Names are also searchable by Last Name, (single space) First Name, though this search method is not recommended because the risk of error in results is greater.
Example: If your search name is John Doe, use doe as your search word. If you search by John Doe, you would not obtain any information. If you search by Doe, John, the records may be stored under Doe, Johnny and, in that case, you would mistakenly not obtain any information.
If an okina, (`), or glottal stop is used in the spelling of an individual or company, please use an apostrophe in order to obtain the desired search results. For example, type ka'a to search for Ka'a Auto Service.
Advanced Search Instructions
Advanced search instructions are provided for credentialing or other agencies who routinely seek prior complaints history. Such agencies or individuals can follow the general search instructions provided above to first ensure that they find the individual or company. Agencies or individuals should search for the exact individual or company name as follows:
Last Name,(single space)First Name
or
Full Company Name
Search Results
The results returned are displayed in the following five columns: the Name of the individual or company you are searching for; the Name Type, such as Legal Name; the Company or Proper Name of the individual or company; the Associated or Other Name of the individual or company; and the Complaint History Report.
Click on View Details to view the complaints history information, including complaint numbers, outcomes, and allegations.
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